Researching, designing & evaluating interactive experiences for real people.
I redefined the flow of curating media content
When I worked as UX & Service Designer at Olapic, I was assigned to redefine the flow of curating content in the main part of their platform Content Engine. The final solution is a result of a thorough user-centered process consisting of in-depth user research, sketching, prototyping and user testing.
Keywords
Iterative design, user research, SaaS, design system language, agile development
I made a service for cancer patients in rehabilitation
In a project collaboration with the Danish health platform “Sundhed.dk”, we designed a social forum for cancer patients in rehabilitation where they could share knowledge and experience with each other and healthcare professionals. The service was a result of a thourough service design process inspired by the phases of design thinking.
Keywords
Service design, service blueprinting, design thinking
I redesigned a check-out flow to increase conversions
In Adapt, we were hired by the Danish travel agency Profil Rejser to optimize their checkout flow experience. The redesign was based on insights from online user data and we conducted several user tests to understand the users’ needs and behaviors. The process was very agile and was heavily inspired by Lean UX.
Keywords
Conversion optimization, Lean UX, product ownership
I designed a news media website with a mobile-first approach
In Adapt, I designed the news website for the Danish company ‘Byens Ejendom’ which offers news on urban development. The challenge was to design a website that would work on mobile devices, while still giving users the information they needed. The final solution is a result of data insights, best practices and a lean process.
Keywords
Lean UX, mobile-first, data insights
I developed a service design tool
For my master’s thesis, I created a collaborative service design tool that enables service designers to manage and connect the internal stakeholders and their activities performed to what provides the most value for the customer. The tool is called a Worth Blueprint and is useful for breaking down internal silos in service providing organizations.
Keywords
Service design, design framework, worth-centered design